The entities covered by this policy are:

The Nanny Webb (ABN 57 309 909 698)

thenannywebb.com.au

Collectively referred to as "The Nanny Webb"

Our principal places of business is our website: www.thenannywebb.com.au

Protecting your privacy

Due to the nature of our business it is not generally possible to deal with us anonymously, however we will always respect confidentiality in all dealings with us and generally we will store the minimum personal information about individuals required to effectively manage our business relationship (for example name, address, and title). However, depending on the services provided to our registered users, we may also need to hold specific or sensitive information about individuals.

We will not ask to collect sensitive information about individuals (such as details of race, political beliefs, religion or health) unless it is needed for the purposes of providing our service. In some cases, if personal information we request is not provided, we will not be able to supply the relevant service.

We do not collect information through our website, www.thenannywebb.com.au. And no personal information will be available via our website without prior written consent.

When users visit our website, we may use "cookies" to provide us with aggregate (anonymous) information on how people use our website and to help us to know what they find interesting and useful on our website. We do not link this information back to their identity or other information that they have provided to us. We do not store any information that identifies users inside cookies. If you do not wish to receive any cookies you may set your Web browser to refuse cookies.

Examples of the information we may capture in cookies include:
  • Internet Provider;
  • date and time of your visit;
  • pages accessed and the documents downloaded;
  • search items entered;
  • referring URLs (universal locators).

We hold personal information for the following purposes:

  • to send correspondence and generally to undertake work in relation to services we have been engaged to provide;
  • internal accounting and administration;
  • to protect clients, individuals and us from fraud;
  • to help us identify and inform registered families and nannies about other services that might be beneficial to them, or to inform them about updates or changes to services previously acquired.

If you would prefer not to receive this information, please let us know and we will respect your request.

We may use and disclose personal information for the primary purpose for which it is collected, for reasonably expected secondary purposes which are related to the primary purpose and in other circumstances authorised by the Privacy Act. Where we no longer require personal information for a permitted purpose, we will take reasonable steps to destroy it.

We will endeavour to ensure that the personal information we hold is accurate, complete and up-to-date. We encourage you to contact us in order to update any personal information we hold about you which you discover is not up to date.

You generally have a right to access the personal information we store about you. We will have to verify your identity before meeting your requests, which we will process in a reasonable time. A fee may be charged for more complex requests to provide access. This will be based on the reasonable cost to us of meeting such requests.

We take reasonable steps to ensure the security of personal information. Our premises are in a secure building with access restricted to authorised persons. Our IT systems are password protected and we conduct regular audit and data integrity checks. We frequently update our anti-virus software in order to protect our systems (and the data contained in those systems) from computer viruses.

All employees are required, as a condition of employment, to treat personal information held by us as confidential.

If you think that your privacy has been interfered with due to a breach of our obligations in relation to privacy, then you can complain directly to our privacy officer at the contact details provided (see above). If you are not satisfied with our response, we will advise you on your options for further proceeding with your complaint.

From time to time it may be necessary for us to review and revise our privacy policy. We reserve the right to change our privacy policy at any time. e may effect changes to this privacy policy by posting an updated version on our website.

At The Nanny Webb we are committed to ensuring the privacy of the personal information provided to us.

For futher details contact: